The future of customer feedback, one tap away.
Vortex is an NFC feedback platform built for high-traffic locations. No camera, no QR scanning just instant, measurable insight.
feedback
Trusted by leading hospitality & travel brands
Insight
What gets measured, improves.
In high-traffic environments, every passenger interaction shapes reputation and revenue. Without continuous CSAT measurement, leadership operates blind.
- Turn waiting moments into measurable touchpoints
- Spot service failures before they become systemic
- Continuous feedback, not quarterly surprises
- One source of truth across every location
Live deployment
Powering feedback at Schiphol Airport.
Millions of passengers a year. One quiet tap at a time.
Why NFC
Faster than QR. Cheaper over time.
Near Field Communication enables smartphones to open a survey instantly with one tap — direct interaction, zero friction.
Instant interaction
One tap opens the survey in under a second. No camera, no scanning, no friction.
3–6× higher response
Tapping feels effortless. In high-traffic environments, less friction means dramatically more participation.
Sustainable & cost-efficient
NFC cards stay in place for years. Surveys can be reprogrammed without reprinting anything.
Tables become touchpoints
Restaurants, lounges and queues are perfect moments to capture feedback at the point of experience.
Case study
100+ touchpoints at Schiphol Airport.
From restaurants to service desks, Vortex powers real-time passenger feedback at scale across one of Europe's busiest hubs.
Industries
Built for places where people pause.
Wherever there's a queue, a table or a counter, Vortex turns the moment into measurable insight.
Services
Two ways to deploy Vortex.
Pick the model that matches your operation — we'll handle the rest.
Option 1
NFC Feedback Infrastructure
Physical NFC infrastructure for high-traffic commercial environments.
- NFC-enabled feedback cards
- Durable display formats
- Adjustable link programming
- Scalable per location
Hardware supplied per deployment. Survey, data and reporting stay with your team.
Talk to salesOption 2
Integrated NFC + Platform
End-to-end feedback infrastructure with centralised reporting.
- NFC hardware
- Survey configuration
- Centralised dashboard
- Location-level insights
- Executive reporting
Scalable subscription based on number and size of locations.
Talk to salesContact
Let's measure what matters.
Tell us about your locations and we'll reply within one business day with a tailored proposal.